Shipping policy

Thank you for shopping with BENNETT ANTONIO MONDRE. We strive to deliver your luggage and bag products with the utmost care, accuracy, and efficiency. We value your trust and work hard to ensure a smooth delivery experience.

1. Order Processing Timeline

All orders are processed and prepared for shipment within 2-4 business days (excluding weekends and federal holidays) after payment is successfully confirmed.

During holiday seasons or special promotional events, processing may require an additional 1-2 business days. We will send you an email notification if there are any notable delays affecting your order.

2. Shipping Fees and Delivery Timeframes

Shipping costs for your order will be calculated and clearly displayed during the checkout process based on package specifications and delivery location.

Estimated delivery times after dispatch:

Standard Shipping: 17 business days
Delivery timeframes are estimates only and may be subject to delays caused by carrier operations, customs clearance, severe weather, transportation disruptions, or public holidays.

3. Shipment Confirmation and Tracking Information

When your order leaves our warehouse, you will automatically receive a shipment confirmation email containing your tracking number and carrier information.

Tracking details typically become active and viewable within 24-48 hours after shipment. If you experience issues accessing tracking information, please contact our customer support team.

4. Shipping Address Accuracy

Please verify that your shipping address is complete, accurate, and includes all necessary details (such as apartment or suite numbers) before completing your purchase.

BENNETT ANTONIO MONDRE is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a parcel is returned due to address errors, additional reshipping charges will apply.

5. Lost, Stolen, or Damaged Shipments

Lost or Stolen Packages:

If your package is lost in transit or marked as delivered but not received, please contact us within 12 days of the expected delivery date so we can file a claim with the carrier.

Damaged Items:

If your luggage or bag arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged product, packaging materials, and shipping label.

We will carefully assess the situation and work promptly to find a satisfactory resolution for you.

6. Luggage and Bag Care Recommendations

To preserve the quality and durability of your bags and luggage, please adhere to the care instructions included with each product. Avoid overpacking beyond recommended capacity and protect items from extreme conditions.

BENNETT ANTONIO MONDRE is not responsible for damage caused by improper use, overloading, accidental impact, normal wear and tear, or unauthorized alterations.

7. International Shipping and Customs Information

For international shipments, customs duties, import taxes, brokerage fees, or other clearance charges may be assessed by your destination country.

These fees are the sole responsibility of the customer and are not included in the product price or shipping costs. Customs processing may also extend delivery times beyond our initial estimates.